Refund policy
Return & Refund Policy
At Alee Gtz Creations & Printing, we want you to be completely happy with your purchase. Please review our return and refund guidelines below for both digital and physical products.
Digital Products (PNG Files, Tags, Downloads)
- All sales of digital products are final.
- Once delivered or downloaded, no refunds or exchanges are offered.
- If you experience a technical issue or receive a corrupted file, contact us within 3 days and we’ll send a replacement.
Physical Items (DTF Transfers, Handmade Items)
Returns
- Returns are accepted within 14 days of delivery.
- Items must be unused, unwashed, and in original condition.
- Email us at aleegtz
125@yahoo.com with your order number and reason for return to get started.
Refunds
- Once your return is received and inspected, we’ll notify you of approval.
- Approved refunds are issued to your original payment method within 7 business days.
- Shipping costs are non-refundable unless the return is due to our error.
- A $5 processing fee will be deducted unless you choose store credit.
Exchanges & Store Credit
- We do not offer direct exchanges.
- You may return the item and place a new order.
- Choosing store credit waives the $5 processing fee.
Damaged or Incorrect Orders
- Contact us within 3 days of delivery if your item is damaged or incorrect.
- Email: aleegtz125@yahoo.com with your order number and a clear photo.
- We’ll send a replacement.
Non-Returnable Items
- Digital downloads (PNGs, tags, etc.)
- Custom or personalized products
- Items marked as “Final Sale”
Return Shipping
- Customers are responsible for return shipping unless it’s due to our error.
- Use a trackable shipping method — we are not responsible for lost returns.
- Returns must be postmarked within 14 days of the delivery date.
Processing Time
- Please allow up to 5 business days for us to inspect your return once received.
- Refunds or store credit are typically processed within 7 business days of approval.